Frequently Asked Questions
Reservations and payments
How can I make a reservation?
You can easily make a reservation on our website. Click here.
What is your cancellation policy?
- Cancellation 4–8 weeks prior to arrival: 25% of the rental amount is due.
- Cancellation 2–4 weeks prior to arrival: 50% of the rental amount is due.
- Cancellation 7 days–2 weeks prior to arrival: 75% of the rental amount is due.
- Cancellation within 7 days prior to arrival: 100% of the rental amount is due.
Can I modify my reservation?
If you would like to make a change to your reservation, we will be happy to review the available options with you. Please send an email to welcome@piedaterretomar.com
Which payment methods do you accept?
Will I receive a confirmation after booking?
Check in and check out
What are the check-in and check-out times?
Check-in is from 16:00, and check-out is until 11:00.
Is early check-in or late check-out possible?
Early check-in or late check-out may be possible upon request, depending on availability.
Is self check-in available?
Self check-in is available. You will receive an email with all the necessary information to access the apartment.
What should I do if I arrive late?
This is not a problem. You will receive an email with all the important information to enter the apartment independently.
Room and facilities
What facilities are available in the room?
The apartment is fully equipped with all modern comforts, including a dishwasher, air conditioning, a fully equipped kitchen with a Dolce Gusto coffee machine, and a TV.
Is there air conditioning / heating?
Yes, there is an airco for cooling and heating
Is free Wi-Fi available?
Yes, there is a stable connection available
Are towels and bed linen included?
Yes, everything is included.
Are rooms cleaned daily?
No, the rooms are not cleaned daily. You can optional book an additional cleaning for 25,00. Send us an email to mailto:welcome@piedaterretomar.com
Location and surroundings
How far is the city centre?
Pied à Terre is the perfect base for visiting Tomar, located just a 1-minute walk from the city centre.
There are plenty of great restaurants within walking distance.
Are there restaurants within walking distance?
There are plenty of great restaurants within walking distance.
What do you recommend in the area?
Tomar is a city where you can easily enjoy several days, offering everything from nature to culture. You'll find more information here.
Is public transport nearby?
Tomar is served by various public transport options, including buses and trains, making it easy to explore the city and surrounding areas.
House rules and pets
Is smoking allowed?
Smoking is strictly prohibited. The property is equipped with specialized smoke detectors, and a €50 fee will be charged in case of smoking due to additional cleaning requirements.
Are parties allowed?
Parties are not allowed at Pied a Terre
What are the quiet hours?
We kindly ask you to respect to neighbours and don't make any hard sounds or music after 11PM
Are visitors allowed?
Visitors are allowed during daytime, not at night
Are pets allowed?
Pets are not allowed in Pied a Terre
